Methodology
Through engaging with a diverse set of stakeholders, including teams at headquarters, in-country, and in the field, we first mapped out how the existing system works: Who are the actors, what are the inputs/outputs, where are the key connections and actions? (image on the left) This was a non-judgmental holistic baseline view. One of the advantages of this is that it allows people to describe what they know, without getting into the trickier questions of what works or doesn't.
We used this current state map as a foundation for further stakeholder sessions where we explored the desired future state, goals, and gaps.
We particularly focused on five use cases and mapped our patient journeys for these:
- Treatment of NCDs (Non-communicable diseases)
- IMCI (Integrated management of childhood illness)
- ANC (Antenatal care)
- Hospital treatment
- Surgery
We used the patient journeys as a patient-centred framework to map out opportunities and challenges integrating digital health solutions into ICRC’s operations.
Image on the left: Poster overview of patient journeys.